Client

US AIR FORCE POPE

United States Air Force Base with over 5,000 personnel

Objectives

The objectives of the yearlong effort were to establish a self-sustaining lean-CPI culture across every Group on the base, and improve processes, produce fully certified facilitators, and develop base infrastructure to sustain the culture in the future.

Solutions

TSD designed and implemented a multi-tiered training and certification program based upon lean-CPI principles and methods that were compatible with the AFSO21 (Air Force’s continuous process improvement initiative). Our program consisted of a cascading series of growingly-complex sets of CPI training and implementation events and mentoring activities, designed to develop an ever-enlarging foundation of on-base expertise.

Outcomes

The program resulted in: (i) over 40 Certified Level 1 Facilitators, and 8 certified Level 2 Facilitator Instructors, and over 1500 trained employees; (ii) significant process improvements in all four Functional Group areas; and (iii) installation of an organic, self-sustaining process and supporting infrastructure to generate additional Level 1 and Level 2 Facilitators capable of driving further improvements and growing a lean-CPI culture.

Return on Investment

46 fold return