Manufacturing & Services
Our roots are in all facets of the vehicle and heavy equipment industries, with such clients as Ford, GM, Caterpillar, and John Deere. Along the way, we’ve worked in many industries including food services, surgical instruments, building materials, and chemicals. In addition, TSD has brought lean-CPI to various service and transactional-based organizations and departments like healthcare, aircraft maintenance, insurance, accounting, and payroll.
TSD has extensive experience training personnel and implementing lean-CPI improvements throughout the U.S. Air Force, including featured work at Air Combat Command. We were selected under AFSO21 to conduct training and improvement events service-wide, and many of our tools and methods have been incorporated into their best practices. TSD (through University of Tennessee) was an integral part of the lean-CPI training and certification program for AF Master Process Officers. Additionally, we’ve performed mapping, training and implementation services for the US Navy’s Naval Facilities Engineering Command (NAVFAC) Midwest.
TSD has worked in the field of Lean Healthcare for several years and has effective and proven programs to provide the highest quality care in the safest environment. Our experience in healthcare has taught us to focus on four critical areas: clinical outcomes, data integrity, process improvement, and provider engagement. Getting these things right has led to our success in many hospitals and healthcare systems including Asante Healthcare, Eastern Maine Healthcare System, and Northern Arizona Healthcare.
Putting an eye on harm gives a face and a story to every case of injury and adverse outcome. Highly Reliable Care is the TSD method of preventing harm, even in the most risky and complex environments.